End user problems.

Posted by Unknown / at 12:02 / /

Log-in Issues

•  Password resets/renewals :

Common issues related to the end user’s inaccessibility to their account.

•  Account detail changes:

The case where user wants to change the security details and other account related information.

Connectivity Issues

•  Unable to print a document through network:

The user is unable to print a document through their network printer.

•  Unable to connect to internet:

This scenario includes IP Address renewals, router resets, ISP connectivity issues, and network configurations, etc.

•  Unable to access a file in the network:

Mainly oriented on, IP Address configuration, troubleshooting network components and server/client side network configuration, etc.

Compatibility Issues

•  Hardware failure:

Includes, hardware component failures, inappropriate handling, troubleshooting and replacement, etc.

•  Unable to execute an application:

Execution of newly installed/old application, missing dependencies, incompatible operating system/peer software and inappropriate versions, etc.

•  Newly installed software/hardware (upgrades):

Problems regarding newly installed components and technical difficulties faced by the end user.